Terms of Use & Privacy Policy

Welcome to Lilac Moon PA LLC! These Terms of Service ("Terms") govern your use of our website and the services we offer. By engaging with Lilac Moon PA LLC, you agree to these Terms.

1. Overview of Services

Lilac Moon PA LLC provides in-person newborn care specialist services, postpartum doula support, and related family assistance in Philadelphia, Pennsylvania and surrounding areas.

2. Booking and Payment

  • To secure your service, a non-refundable retainer fee is required after completing a discovery call. The remaining balance is due before services begin.

  • Services may be canceled before the start date, but the retainer fee will not be refunded.

3. Service Disclaimer

  • Lilac Moon PA LLC is not a medical provider. Our services are meant to support and educate families but do not replace medical advice, diagnoses, or treatment from healthcare professionals.

  • Lilac Moon PA LLC is not liable for the degree to which information provided is learned or utilized. The client assumes full responsibility for applying advice and care practices.

4. Limitation of Liability

Lilac Moon PA LLC is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to issues related to caregiving outcomes or reliance on information provided during service.

5. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Lilac Moon PA LLC and protected by copyright laws. You may not reproduce, distribute, or use our content without written consent.

6. Modifications to Terms

Lilac Moon PA LLC reserves the right to modify these Terms at any time. Updates will be posted on this page, and your continued use of our services constitutes acceptance of the updated Terms.

7. Governing Law

These Terms are governed by the laws of the State of Pennsylvania. Any disputes arising under these Terms shall be resolved exclusively in the courts located in Pennsylvania.

Privacy Policy

Effective Date: 07/29/2024

Lilac Moon PA LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Physical address

  • Any other details provided during the discovery call or booking process

2. How We Use Your Information

We use the collected information to:

  • Communicate with you about services, appointments, and updates

  • Tailor our services to meet your family’s needs

  • Maintain accurate records for service delivery

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with third-party service providers, such as payment processors, solely to facilitate our services.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Tools

Our website may use cookies or similar technologies to enhance your browsing experience. Cookies collect non-personal data such as your browser type and site usage patterns.

6. Your Rights

  • You may request access to, correction of, or deletion of your personal information by contacting us directly.

  • You may opt out of receiving promotional emails by following the unsubscribe link in our emails or contacting us.

7. Changes to Privacy Policy

Lilac Moon PA LLC reserves the right to modify this Privacy Policy at any time. Updates will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

If you have questions or concerns about these Terms or our Privacy Policy, please contact us.